We are excited to share with you some important news that we believe will improve the process you currently use when submitting a claim.
At Box Legal, we are pleased to confirm that, from 1st February, we will be embracing a fully digital approach to claims made on our policies. From the 1st, all claim forms and supporting documents must be submitted through our online portal, rather than through our email address.
This change will reduce admin and enable us to keep premiums competitive. It will also speed up the claims process for firms and the insurer.
Should you currently use our ‘info@boxlegal’ email address to make a claim, you must now submit your claim through our online portal.
Just a reminder that, to use the portal you must be registered. If you don’t have a registration then you can easily register for a login here. You can also find the User Guide here.
It is important to note that any claims made via email after the 1st February 2025 will be returned to the sender and will not be processed in the normal way until submitted correctly through the portal. If you submit all claims through one person within your team, please make sure they are aware of this to avoid any delays.
If you have any questions or need assistance, please don’t hesitate to contact us.
Kindest Regards,
The Box Legal Team
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